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  • What is Needlepoint?
    Needlepoint is a calming and creative form of embroidery that’s easy to learn and endlessly rewarding. It involves stitching a design onto an open-weave canvas using a needle and thread, following the printed pattern. Want to get started? Head to our learn section for more information.
  • Where can I learn how to Needlepoint?
    We’ve got you covered! Head to our Learn section for beginner-friendly guides, stitch tutorials, and tips to help you get started. Plus, check out our social channels for inspiring videos, and don’t miss our Youtube Channel, where we dive into all things needlepoint—stitch techniques, project ideas, and more!
  • How long does it take to complete a Needlepoint canvas?
    It all depends on the size of the design, the stitches you choose, and how much time you spend stitching. Small projects can be finished in a few hours, while larger pieces may take weeks or even months. But the best part? Needlepoint isn’t a race—it’s a relaxing, creative journey to enjoy at your own pace!
  • Where do I take/What do I do with my fully stitched canvas?
    Once you’ve put in the last stitch, the fun isn’t over—there are endless ways to bring your finished piece to life! Frame it, turn it into a pillow, make an ornament, or create a one-of-a-kind accessory. Need ideas? Head to our finishing section for tips and inspiration. Looking for more? ❤️Browse our Instagram or Facebook account for creative finishing ideas @MaisonNeedlepoint 🎥 Watch our Youtube videos for step-by-step tutorials @MaisonNeedlepointChannel 🛍 Explore our online store for finishing tools and easy-to-use self-finishing items
  • I have a question that is not listed here...
    We’re happy to help! Send us a message at info@maisonneedlepoint.com and we’ll get back to you as soon as possible.
  • What is included in a Needlepoint kit?
    Each of our needlepoint kits comes with everything you need to start stitching: ✔ Color-Printed Needlepoint Canvas – Featuring an exclusive Maison Needlepoint design, pre-printed with color for easy stitching. ✔ Tapestry Needle – The perfect size for your canvas and threads. ✔ Color-Matched Thread – Each kit includes threads that are perfectly color-matched to the canvas, ensuring a beautiful, cohesive look. Just grab a pair of scissors, your favorite drink, and a cozy spot—it’s time to stitch!
  • My item is damaged/My order is wrong. What do I do?
    Oh no! We want to make it right. Please reach out to us at info@maisonneedlepoint.com, and we’ll get things sorted out as quickly as possible. Your satisfaction is our top priority!
  • Do you offer wholesale?
    Yes! If you're a retailer interested in carrying Maison Needlepoint products, we’d love to hear from you. Please reach out to us at info@maisonneedlepoint.com for more details.
  • Do you ship internationally?
    Yes, we do! For details on shipping locations, delivery times, and costs, please visit our Shipping and Returns page.
  • What is your return policy?
    We want you to love your Maison Needlepoint purchase! If you have any concerns, please check our Shipping and Returns page for details on our return process.
  • What is the cost of shipping my order?
    Shipping costs vary based on your location and order size. The exact shipping cost will be calculated at checkout, so you’ll know before you place your order. For more details, check out our Shipping and Return page.
  • How long does it take to process my order?
    Orders are typically processed within 3-5 business days. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package all the way to your door!
  • I want to change or cancel my order. What do I have to do?
    If you need to make changes, please contact us as soon as possible at info@maisonneedlepoint.com. We’ll do our best to accommodate your request. However, once an order has been processed, we may not be able to make changes.
  • What payment methods are available?
    We accept major credit cards and other secure payment methods at checkout.
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