Terms of use

Welcome to the Maison Needlepoint website, found at www.maisonneedlepoint.com (the “Website”), which is owned and operated by Vangenechten Needleworks & Design (“we,” “us,” “our,” or “Maison Needlepoint”). Please read these Terms of Use (these “Terms”) carefully as they form a contract between you and us that governs your access and use of our Website and other interactions you may have with Maison Needlepoint as a customer or an email newsletter subscriber. If you do not agree with any part of these terms, please do not use our website.

1. General Information

Maison Needlepoint, is a brand represented by Vangenechten Needleworks and Design, a company registered and operating under Swiss law. Our products are shipped from Switzerland (for Swiss customers) and from Germany (for EU customers). These Terms apply to all users of our website and services.

2. Eligibility

To use our website and make purchases, you must be at least 18 years old or have the permission of a parent or legal guardian if you are under 18. By using our website, you confirm that you meet these requirements and are legally competent to enter into binding agreements.

3. Permissible Use of the Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You may not:

Use the website in any way that violates any applicable laws or regulations.
Transmit any unsolicited or unauthorized advertising or promotional material.
Attempt to gain unauthorized access to any portion of the website or its systems.
Use the site in a way that could disable, damage, or impair it or interfere with others' use.

We reserve the right to restrict or terminate your access to our website if you misuse it or violate these Terms.

4. Account Registration & Termination

You may choose to create an account for easier checkout or access to features. You are responsible for maintaining the confidentiality of your account credentials.

You may terminate your account at any time by emailing us at info@maisonneedlepoint.com. We also reserve the right to terminate or suspend accounts in case of violation of these Terms or suspected misuse.

5. Product Information & Website Purchases

We strive to ensure that all information on our website is accurate, including product descriptions and prices. However, we reserve the right to correct errors and update information at any time without prior notice.

All purchases are subject to availability. We reserve the right to cancel or refuse any order for any reason, including errors in pricing or product availability.

6. Pricing, Payment & Taxes

Prices are shown in CHF for Swiss customers and in EUR for EU customers. VAT is included where applicable. Shipping costs and any applicable local taxes will be calculated at checkout.

7. Shipping & Delivery

Orders ship from our fulfillment center in Germany for EU destinations, and from Switzerland for Swiss customers. Shipping times and customs information are detailed in our [Shipping & Returns Policy].

8. Return & Refund Policy

We accept returns within 14 days of delivery for unused products in their original packaging. See our [Shipping & Returns Policy] for full details.

9. Warranty Disclaimer

Our website is provided “as is” and “as available.” While we do our best to maintain accurate and up-to-date content, we do not guarantee that the website will be error-free, uninterrupted, or secure.

Maison Needlepoint makes no warranties, express or implied, regarding the website's functionality, accuracy, or reliability.

10. Intellectual Property

All content on the website—including text, graphics, logos, product designs, and photos—is the property of Maison Needlepoint or our partners and protected by copyright and trademark laws. Use of this content without written permission is strictly prohibited.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website or placing an order, you consent to the practices described in the Privacy Policy.

12. Dispute Resolution

In the event of a dispute, we encourage you to contact us first at info@maisonneedlepoint.com to resolve the issue informally.

If a resolution cannot be reached, any disputes will be governed by Swiss law and handled by the competent courts in Bern, Switzerland.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Switzerland, with exclusive jurisdiction in the courts of Bern.

14. Changes to These Terms

We may update or modify these Terms at any time. Changes will be posted on this page with the effective date. Your continued use of the website constitutes your acceptance of any revised terms.

15. Contact Us

If you have any questions about these Terms of Use, please reach out to:

Maison Needlepoint – Vangenechten Needleworks & Design
Email: info@maisonneedlepoint.com
Address: Egelbergstrasse 17, 3006 Bern, Switzerland